Week 24: Micro UX
R/GA Brief: Design a system that provides support for people experiencing uncertainty and anxiety.
Team: Aarushi, Judith, Ling, Sia, July
To conduct our primary research, we thought of using interviews and surveys. We interviewed people of different age group and ethnicity to understand the mental state of people from various standpoints. We also carried out surveys in order to collect a large amount of data from a wide range of people.
All of us interviewed around 12 people altogether from various locations such as China, Thailand, India, the US and the UK. During the interview, some participants drew small sketches to show us their mental state.
Drawings by Interviewees
It was very insightful to know the pandemic and lockdown situation from so many various perspectives. Our findings from the interviews varied significantly according to different age group, living conditions (alone, with family, with a partner, in a hostel, in a different country etc.), professions and location. We also requested the interviewees to elaborate on their delightful times and the most irritable points during the day in these times of uncertainties. We collected many mini-stories from the interviews. One of the quotations from an anonymous interviewee about their blissful time is as follows:
"I have been separated from my family for more than 10 months now, there is a time difference of 7 hours which makes it even more troublesome for me connect with them often. Hence, it made me really cheerful to see a courier from my family after so long. I could feel some kind of connect with them through the package and the love they sent me through it." - Anonymous Interviewee
The survey was conducted with around 40 people from various backgrounds. It helped us to understand how people of different age groups are spending their time during the lockdown. One of the key findings was that the people living with their loved ones in this time of uncertainty responded positively, rated themselves as having comparatively better mental health, we also found them engaging in positive activities and they showed signs (Corey et. al., 2010) of better overall mental wellbeing.
Data from the surveys, Google Forms
After conducting the surveys and interviews we analysed our primary and secondary research data and listed down all the findings in a way it could help us to proceed further, in three groups: ways to improve mental state, ways of getting connected with people and moments with negative emotions.
Findings from Interviews and Surveys
We got a lot of criticism on the use of surveys in order to collect data, as 40 is a very small number for a survey, it was suggested to engage people in more storytelling rather than surveys. The findings were also found broad and it was difficult to extract useful data from them. Overall, the direction of the design is not very clear on this stage.
Corey L. M. Keyes, John M. Myers, and Kenneth S. Kendler. 2010. The Structure of the Genetic and Environmental Influences on Mental Well-Being. American Journal of Public Health100,2379_2384, [online] https://doi.org/10.2105/AJPH.2010.193615