• Aarushi

Week 25

Week 25: Micro UX

R/GA Brief: Design a system that provides support for people experiencing uncertainty and anxiety.

Team: Aarushi, Judith, Ling, Sia, July

After considering our last feedback, we looked at other user research methods to get more detailed insights from people. We used diary studies and storytelling methods to gather contextual understandings of micro-moments and interaction people have in their day to day life. Our target group were people who are self-isolating.

Photo Diary

Diary Studies format by Judith

Diary Studies Result


By storytelling method, we figured out that in the early phase of the outbreak, our focus group have suffered from traumatic experiences such as panic, confusion, despair, anxiety and depression, and their mental health needs haven’t been responded.

Both the methods gave us strong insights on how people are managing their day, handling uncertainties, engaging in hobbies and virtually connecting in various capacities. We explored mental health by using primary and secondary research methods during the isolation period based on different levels and aspects. We analyzed the causes of uncertainty and studied current intervention strategies to cope with changes.

Our model to explore intervention strategies

Findings from User research methods

After gathering information from various mediums we discussed at length about the opportunities, we had long calls for hours but still couldn't figure out anything concrete together. Hence we decided to come up with our own ideas to discuss and critique on them in order to have a clear understanding to spot a possible intervention.

Design Opportunities

After discussing various different ideas and analysing all the aspects we came to the conclusion that our design opportunity will explore and intervene to help people cope with planetary shocks. We looked into different stages, needs and interventions to finally come down to two design opportunities, as explained below.

Design Opportunities Model (structured by Ling)

Design Opportunity 1

Our first opportunity (detailed by Judith) address issues of people facing difficulties in areas of self-care, stress management and find it hard to stabilize themselves when suffering from “fight-or-flight” response. We divide it into three steps as follows.

Step 1: To Identify (Storyboard by Judith)

Step 2: To Mitigate (Storyboard by July)

Step 3: To Manage (Storyboard by Judith)

Design Opportunity 2

Our 2nd opportunity focused on the second group of people who were more enthusiastic to engage in hobbies and have comparatively more intrinsic motivation and shows empathy towards other people where intrinsic rewards make them feel much better than extrinsic rewards. Hence the idea was to design a microsystem involving the act of making and giving.

“If you want others to be happy, practice compassion. If you want to be happy, practice compassion.”-Dalai Lama

Model and illustration by Aarushi

Model and illustration by Aarushi


This was our midterm presentation, where we got feedback from the companies, tutors and other classmates. From the two opportunities, the second one (an act of making and giving) was considered more appropriate to design for, as it addressed long term issues and provides with scope to explore various strategies.

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